CRMD Navigator for Call Centers

Call Centres have special needs including:

1. Customer information from many systems is displayed on one screen.
2. Call Handling and Scripting is seamless and accurate.
3. Reps have a relevant knowledge database available on-demand.
4. All other support systems integrate seamlessly through CRM.
5. Granular reporting is delivered.
6. Navigator connects to your telephone system for a fully integrated telephony (TAPI) solution.


CRM for Call Centres – Dynamics Navigator

Navigator is part of the Microsoft Dynamics CRM framework. All of the Office Integration, Communications, Workflow, and Security of Dynamics CRM is included.

 

Please contact us for more detailed information

sales@CRMDynamics.ca